Resume

Hi 👋🏾 I’m Liv, an Experience & Product Designer in Chicago. I solve design problems for the users who become the family customer service agent.

Professional Work Experience

UX Manager | Heartbeat | Jul ‘22 → Apr ‘24

+ Senior Experience Designer, Apr ‘24 → Present

+ Senior UX Designer (Contract), Oct ‘21 → Feb ‘22

• Managed a team of (1) direct report and various as-needed freelancers. Through providing strong guidance and overall career support, my direct report was able to secure a new role with promotion and an over 50% salary increase.
• Developed strong relationships across teams that facilitates open communication and collaboration across departments.
• Successfully influenced the merging of the UX department in to the existing Design department, creating a new streamlined work process that increases efficiency, lowers billable hours to clients, and reliable productivity for our teams.
• Owned several clients through UX and Design needs, including creating agency-wide templates to improve project transitions and cross-client collaboration.
• Created various deliverables to support clients needs such as wireframes, site audits, presentations, as well as learned client-specific tools (Veeva) to tailor recommendations as accurate as possible.

Senior Experience Designer (Contract) | Digitas | Feb ‘22 → Jul ‘22

+ Experience Designer (Contract) Oct ‘20 → Oct ‘21

• Created customer journey map to support thought-experiment presentation with lead client to identity gaps for new opportunities in client store (ALDI)
• Facilitated content asset handoff for weekly projects between design and offshore teams. To make the process more efficient, I created a custom Sketch template for designers to use and increased handoff time by 50%.
• Completed a full corporate site audit, competitive analysis, sitemap and wire-framing in partnership with VP, UX Researcher on account.
• Designed as an individual contributor by delivering user flows, customer profiles, sketching digital experiences, and various other experience models.

Freelance Design Consultant | Various | Aug ‘19 → Present

• Presentation and Brand Identity Designer for Speaker, Product Manager, and Activist, B. Pagels-Minor (2018-2022)
• Lead Creative Technologist and Executive Creative Director for art world student discovery platform, The Practice Playbook (Ongoing)
• Visual Designer and Content Writer for speech analytics startup, VoiceBase (2020)
• Creative Technologist for lifestyle brand, Tomorrow Looks Bright by Kristy Tillman (2019-2020)

Designer/Art Director | TPN | Jun ‘16-Aug ‘19

• Spearheaded the organization and management of all in-store price tag updates, providing weekly client updates on phone prices, and responsible for handing off files for authorized retailers.
• Played a key role in the execution of quarterly campaigns including Back to School, Holiday, Tax Season, and Summer promotions, brainstorming and executing creative ideas.
• Lead the design updates of their visual merchandising document, which detailed all quarterly changes made to a store or store format.
• Co-coordinated the summer internship program, serving as the main point of contact and fostering a supportive environment where interns could share thoughts and ideas.

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